Personal Development

Personal Development 1

Effective Communication 

Effective communication is an essential skill for personal & organisational success. We are all in the relationship business & communication is the glue that holds relationships together.  Interpersonal Communication Skills are vital for relating to others in both the social & work setting. Effective communication is a ‘life-skill’ upon which sound relationships are established.

Workshop Outline

  • Understanding the key elements of the communication process
  • Ways & means by which we commonly communicate
  • The benefits of effective communication
  • Things that get in the way
  • The power of body language – it’s impact & usage
  • The 5 key dimensions of effective communication
  • The 5 key communication skills
  • Active listening
  • Questioning
  • Paraphrasing/summarising
  • Assertiveness
  • Feedback
  • Raising delicate issues (Full day option only)
  • Requesting a change in behaviour (Full day option only)
  • Giving & receiving feedback (Full day option only)

Duration

Half day option:           3.5 hours

Full day option:            7.5 hours (Includes content italics)


Presentation Skills

Enhance your skills & ability to communicate & educate, through the design & delivery of effective & impactful presentations. Build your confidence in delivering brilliant presentations & in engaging with your audience to ensure they understand & connect with your message. This highly interactive workshop gives you, as a presenter, the opportunity to practice your presentation skills, design & deliver a series of presentations in front of others with confidence & to build your skills & knowledge of connecting with your audience.

Workshop Outline

  • Designing an effective & engaging presentation

  • Using visual aids including PowerPoint, flipcharts & whiteboards

  • Using notes

  • Knowing your material

  • Connecting with your audience

  • Using your voice effectively

  • Body language

  • Dealing with nerves

Duration

Full day option:                        7.5 hours


Creating "Zero Tolerance to Workplace Bulling"

Bullying can have a major negative impact on employees & an organisation’s performance. It is one of the largest Health & Safety issues in workplaces in New Zealand. It can lead to stress related illnesses, poor performance, absenteeism among workers & increased staff turnover.

The following 2 workshops are designed to educate & empower employees, team leaders, supervisors & managers by increasing awareness & providing a positive & proactive step-by step approach to the prevention of workplace bullying & steps to “zero tolerance”.

This a must for all Health & Safety Training in your Workplace. 

Workshop One

Employee awareness & response to workplace bullying

Workshop Outline

  • Defining bullying – what it is & what it isn’t
  • How to distinguish bullying from proper management control & direction
  • Signs & symptoms of bullying
  • Examples of workplace bullying
  • Who are often the bullies & the victims?
  • What to do if you feel bullied or witness bullying in your workplace

Duration

Half day option:           3.5 hours

Workshop 2:  “Zero tolerance to workplace bullying”

Roles & responsibilities for managers & team leaders

Workshop Outline 

  • Defining bullying – what it is & what it isn’t
  • How to distinguish bullying from proper management control & direction
  • Examples of workplace bullying
  • Who is often involved in bullying
  • How to know when bullying exists – signs & symptoms
  • An organisation’s obligations to prevent bullying under Health & Safety
  • How best to deal with bullying within your team & workplace
  • How to empower others to deal with bullying
  • How to maintain a “bully free” workplace

Regular education & training is essential for the legal protection of you, your employees & your business. It is vital for businesses/organisations to develop a workplace culture that has a zero tolerance to workplace bullying if everyone is to feel safe, motivated & engaged within their work environment.

Duration

Half day option:           3.5 hours

Please note:

Some clients have chosen to blend the 2 workshops together with both management & staff attending 1 combined workshop. This has also proved to be an incredibly powerful & proactive approach with some staggering results. References from such organisations are available upon request.


Managing Conflict - Positively & Proactively

Conflict is not only inevitable in a team environment but a natural & positive element of success for high performing teams. Conflict gives us the opportunity to see things from a different perspective, to challenge ourselves & others to continually learn & improve. It is not the conflict itself that is the issue but the way in which we manage that conflict creates barriers.

This dynamic & interactive workshop redefines the power of conflict & therefore provides participants with opportunities, tools, skills & processes to proactively & constructively deal with conflict & to both manage & benefit from the conflict issue.

Workshop Outline

  • Defining conflict
  • The beauty & the beast of conflict - & what it has the power to do....
  • Typical sources of conflict
  • Typical responses to conflict
  • Proactive & constructive responses to conflict
  • Mediating conflict
  • Raising delicate issues
  • Having those courageous & challenging conversations

Duration

Half day option:                       3.5 hours


Effective Telephone Techniques

The key to excellent customer service is understanding & appreciating the needs of the customer & the customer relationship. This focused & interactive workshop captures that exact relationship plus overarching service concepts in relation to both internal staff & external customers. The end result being positive, proactive staff who have the confidence, appreciation & tools to build & maintain professional & productive relationships with customers & staff within your organisation.

Workshop Outline

  • Understanding & appreciating the role of the customer in your organisation
  • Defining positive & excellent customer service
  • Managing attitudes & feelings to ensure positive & excellent service
  • How to professionally present yourself on the telephone
  • Tips to ensure you leave a true lasting impression
  • How to effectively make or receive calls from internal & external customers
  • Communicating effectively with customers & other staff in your organisation
  • Responding positively with difficult customers & complaints
  • Actively listening & using effective questioning skills to accurately ascertain your customer’s needs

Duration

Full day option:                        7.5 hours


Creating a Workplace Cultural of Respect

Personalities, attitudes, experiences & belief systems of individuals create the culture of an organisation. This thought provoking & empowering workshop identifies for individuals what that culture looks & feels like along with providing tools & techniques to create & nurture a positive culture within their team, workplace & organisation.

Respect more often than not becomes the cornerstone for all cultures – once that is defined for each individual & the team or organisation as a collective – the results in terms of staff positivity, morale & engagement can be astounding.

Workshop Outline

  • Defining what respect looks like & feels like for each individual
  • Understanding respect in terms of cultural diversity within the workplace
  • The importance of respect for work colleagues, customers & others
  • Understanding your role & responsibilities within the workplace
  • Tips for demonstrating respect at work
  • Building & maintaining effective relationships within your organisation

Duration

Half day option:                       3.5 hours


Professional Presence

In these challenging & changing times you need to stand out from the crowd. Your professional image will give you a powerful edge over your competition. Research indicates first impressions are made within the first 3 minutes & 67% of first impressions do matter. This interactive & engaging workshop highlights that there is a great deal more to professionalism than an expensive suit. Success in modern business is determined by a combination of confidence, competence, attitude, demeanour & communication. In other words, by our professional presence.

Workshop Outline

  • Defining professionalism in today’s challenging & changing times
  • Understanding what professionalism means for you & your organisation
  • Presenting yourself in a manner that is both true to your self & valued by others & the organization
  • Tips & techniques on leaving a positive lasting impression
  • Recognising behaviours that both reflect & undermine your credibility & the credibility of others
  • Maximising your professional presence

Non-verbal presence - build rapport with colleagues & customers by developing strong non-verbal skills

Social presence — project a professional image at conferences & meetings

Virtual presence — use communication tools confidently & persuasively i.e. fax, e-mail, text, video conferencing & voice mail to project a winning image

Duration

Half day option:                       3.5 hours


Building & Maintaining Positive Workplace Relationships 

Having positive working relationships between staff is more than ‘nice to have”; it can significantly improve your bottom line! Up to 65% of performance problems result from strained relationships between staff. (Dana, 1990)*.

Building & maintaining positive workplace relationships is vital to creating growth in any organization as well as to your own career success. This workshop provides tips & techniques to build & maintain those working relationships by strengthening interpersonal communication skills, networking to form new relationships, reinforcing existing partnerships, & foster collaboration among leaders, team members, & key business partners.

Workshop Outline

  • Recognising the importance of making a good positive lasting impression
  • Respecting other people within your workplace
  • Introducing different networking techniques 
  • Differentiating between strategic & unanticipated networking
  • Overcoming the fears you may have about talking to strangers at a business or social event
  • Preparing yourself to communicate effectively
  • Building rapport with others comfortably & effectively
  • Tips to maintaining positive ongoing workplace relationships
  • Tips to creating a positive & supportive work environment
  • Tips to building collaborative relationships

Duration

Half day option:                       3.5 hours

Full day option:                        7.5 hours

*Dana, D (1990) Talk it out. Kogan Page Ltd


Stress Management 

Stress is a part of everyday life. It motivates & focuses us to achieve our goals. However excessive stress can be both unhealthy & unproductive. This practical interactive workshop focuses on identifying signs of stress & the effects it has on you as an individual, how to proactively & constructively manage this stress through the use of effective stress coping strategies.

Workshops Outline

  • Defining stress in general & for you as an individual
  • Typical sources of stress
  • Typical responses to stress
  • Understanding the impact of stress on both yourself, your work & others around you
  • Proactive & constructive stress coping strategies to both reduce & manage stress in our personal & professional lives i.e.
  • Expanding your circle of influence
  • Creative visualisation
  • Diet
  • Learning to say “no”; negotiating boundaries
  • Physical exercise
  • Quietening the mind
  • Living in the now

Duration

Half day option:                       3.5 hours

Full day option:                        7.5 hours


Time Management

Time is our most precious resource & the most profound investment we will ever make. We are all given the same number of hours in a day but how we choose to invest that time is unique to each & every one of us.  This practical & thoughtful provoking workshop empowers each of us to value our time as much as we do money – to invest it wisely & make the most of each moment. A toolbox of powerful time management models & techniques are used to assist you in maximising your time to ensure a healthy balanced approach to an enriched personal & professional life.

Workshop Outilne

  • Valuing time as a limited resource
  • Identifying how we currently use our time in both our personal & working lives
  • My various roles & responsibilities – a holistic approach
  • The time management matrix
  • Identifying our own key time wasters
  • Planning & goal setting that works
  • Workload planning & prioritising our time
  • The art of delegating
  • How to say “No” that works for you
  • Finetuning our assertiveness

Duration

Full day option:                       7.5 hours


Skills of the Effective Team Leader

This dynamic & interactive 3-day workshop aims to increase confidence, skills & potential in one’s role as an effective team leader. Targeted at emerging leaders & leaders/supervisors of teams within your workplace, this informative workshop builds on participants existing skills, knowledge & experience & heightens this to a new level of confidence & understanding of their role as a team leader.

All participants will have the opportunity during the 3 days to not only learn new skills & tools but to actively apply these skills & tools to their specific work & team environment through role plays, scenarios, peer interviews & self assessment opportunities. This highly interactive approach ensures maximum learning is transferred back to the work environment.

Workshop Outline

Day 1: The essential attributes of team leadership

  • Characteristics & attributes of an effective leader & manager
  • Your role as a leader & manager in your organisation
  • Leadership versus management
  • Exploring Leadership Styles
  • The Power of Situational leadership
  • The new age of Leadership in the permanent white water
  • Identifying you own key strengths & natural contributions as a leader & team member using Belbin’s Team Type Assessment & Profiling.

Day 2: The essential skills of effective team leadership

  • Developing a strengths based high performing team
  • Exploring the 4 stages of team development
  • The importance of TRUST
  • Time management & workload planning
  • The art of delegation
  • Managing performance & setting performance objectives
  • Requesting a change in behaviour
  • Managing conflict positively & proactively

Day 3: Transitioning from being in the team to leading the team

  • Identifiying your key roles & responsibilities
  • Establishing your authority & role right from the start
  • Building professional, positive & productive working relationships
  • Having those challenging conversations – raising delicate issues
  • Communication with confidence & purpose
  • Finetuning your assertiveness
  • Motivating & influencing others
  • Training, coaching & mentoring

Duration

3 full days:                  21 hours         

9.00am - 4.30pm each day with 30 mins for lunch

(A light lunch, morning & afternoon teas are provided each day)


Motivating & Influncing Others

Motivation is the spark that drives passion, inspires achievement & ignites energy & positivity in both our personal & professional lives. Research suggests high employee motivation is strongly linked to organisational excellence & profitability.

This dynamic & interactive workshop is therefore designed to identify what motivation means for you & what it potentially means to others. Plus how as leaders, mentors, supervisors, coaches, partners & parents we can key into this spark, this drive to ultimately achieve fulfilment, achievement & success for all.

Workshop Outline

  • Defining motivation
  • Understanding what motivates you & others
  • Keying into culture & values
  • Theories of motivation & how you can apply these in your workplace
  • The synergy between motivation & leadership
  • Empowerment as a tool to motivate & influence
  • Tips to creating a motivating & inspiring work environment
  • Tips to maintaining morale & motivation in a recession
  • Building & maintaining positive relationships in the workplace
  • Giving & receiving feedback to motivate, engage & inspire
  • Setting goals that motivate
  • The art of delegation as tool to motivate & engage

Duration

Half day option:           3.5 hours

Full day option:            7.5 hours