Providing AWESOME Customer Service
7th February 2019
Full day workshop: 9.00am - 4.30pm
$495 + GST
Includes: Workbook / toolkit / tea or coffee on arrival / morning tea / light lunch / afternoon tea
Customer Service is the vital link to healthy, productive & vibrant organisations. Learning to care, connect & communicate with our customers – both internally & externally enables us to deliver the right RESULTS & SOLUTIONS every time. This extremely fun, energising & interactive workshop teaches us to become AWESOME Customer Service Professionals through understanding our roles, our strengths, our customers & their needs & what we as an organisation do best. Be a strong provider of SOLUTIONS to your customers – Connect with your customers like no other – show them you care, listen to their needs, explore options & deliver SOLUTIONS!
- Defining customer service – what does it look like & feel like to each & everyone one of us?
- Understanding the key principles of customer service
- Who are our customers & what are their key needs?
- AWESOME Customer Service – what it looks like & feels like?
- Understanding & developing the customer relationship
- Delivering customer service using the AWESOME Model
- The power of a positive attitude & strong communications skills
- Techniques to enhance service delivery both face to face & on the phone
- Improving customer care & management