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Handling Customer Complaints

24th April 2018

Full day workshop: 9.00am – 4.30pm
$495 + GST
DUNEDIN
Includes: Workbook / toolkit / tea or coffee on arrival / morning tea / light lunch / afternoon tea

We are all customers. We all know how poor customer service rankles, yet it is not easy to focus fully on your customers & their needs. Learn how changing perspective can ease the way into excellent customer care. Your customers will love you for it & you will start to enjoy that part of your role again. Focus on further developing confidence, understanding & awareness of excellence in customer care. Learn how to manage customer care positively & proactively even in challenging situations.