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Providing AWESOME Customer Service

20th February 2018

Full day workshop: 9.00am – 4.30pm
$495 + GST
DUNEDIN
Includes: Workbook / toolkit / tea or coffee on arrival / morning tea / light lunch / afternoon tea

We are all customers. We all know how poor customer service rankles, yet it is not easy to focus fully on your customers & their needs. Learn how changing perspective can ease the way into awesome customer care. Your customers will love you for it & you will start to enjoy that part of your role again.

WORKSHOP CONTENT

  • Understanding key principles of customer service
  • Identifying & knowing who our customers are
  • Defining AWESOMECustomer Service – what it looks like & feels like
  • Understanding & developing the customer relationship
  • Understanding different types of customers & their needs
  • Delivering Quality Customer Service using the AWESOME Model
  • The power of a positive attitude & strong communication skills
  • Techniques to enhance service delivery both face to face & on the phone
  • Improving customer care & management 
  • Handling customer complaints positively & proactively
  • Managing challenging customer behaviour

Register your interest