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Effective Communication Skills

Full day workshop: 9.00am – 4.30pm
$495 + GST
DUNEDIN
Includes: Workbook / toolkit / tea or coffee on arrival / morning tea / light lunch / afternoon tea

Effective communication is an essential skill for personal & organisational success. We are all in the relationship business & communication is the glue that holds relationships together.  Interpersonal Communication Skills are vital for relating to others in both the social & work setting. Effective communication is a ‘life-skill’ upon which sound relationships are established.

Workshop Outline:

  • Understanding the key elements of the communication process
  • Ways & means by which we commonly communicate
  • The benefits of effective communication
  • Things that get in the way
  • The power of body language – it’s impact & usage
  • The 5 key dimensions of effective communication
  • The 5 key communication skills
  1. Active listening
  2. Questioning
  3. Paraphrasing/summarising
  4. Assertiveness
  5. Feedback
  • Raising delicate issues (Full day option only)
  • Requesting a change in behaviour (Full day option only)
  • Giving & receiving feedback (Full day option only)

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